Privacy Policy

Last updated: October 26, 2026

1. Introduction

Welcome to Teotlin. ИП НҰРМҰХАМЕТ ДАНИЯР ЕРЛАНҰЛЫ ("we," "our," or "us") operates the Teotlin platform, an AI-powered educational service that provides personalized learning experiences in mathematics. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

2. Company Information

Individual entrepreneur: ИП НҰРМҰХАМЕТ ДАНИЯР ЕРЛАНҰЛЫ

IIN (ИИН): 000629550306

Address: Усть-Каменогорск Г.А., Усть-Каменогорск, ЛЬВА ТОЛСТОГО, дом 12, кв/офис 45

Country: Republic of Kazakhstan

3. Information We Collect

3.1 Information You Provide

Account Information: When you sign up through Google OAuth, we collect your name, email address, and profile picture from your Google account.
Content You Submit: Questions you ask, chat messages, files you upload (PDFs, images), and any other content you provide to our AI learning platform.
Payment Information: If you subscribe to our Personal or Pro plans, we collect payment information through our third-party payment processors. We do not store your credit card details.

3.2 Information Collected Automatically

Usage Data: Information about how you use our service, including chat history, learning topics, time spent, and features accessed.
Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
Cookies and Similar Technologies: We use cookies and local storage to maintain your session and improve user experience.

4. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI-powered learning services
Generate personalized educational content and video explanations
Process your questions and provide accurate mathematical assistance
Authenticate your account and maintain security
Process payments and manage subscriptions
Send you important updates about our services
Analyze usage patterns to improve our platform
Comply with legal obligations and enforce our terms
Respond to your support requests and communications

5. AI Processing and Third-Party Services

Our service uses artificial intelligence to process your questions and generate educational content. Your questions, uploaded files, and related content may be processed by third-party AI service providers to deliver our services. These providers are contractually obligated to protect your data and use it only for providing services to us.

We work with trusted third-party services including Google (for authentication), payment processors (for subscription management), and AI service providers (for content generation).

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account, you may contact us, and we will delete your personal information within 30 days, except where we are required to retain it for legal, accounting, or security purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. This includes encryption of data in transit (HTTPS/TLS), secure authentication mechanisms, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal information
Data Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your data
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Children's Privacy

Our service is not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Kazakhstan, including countries that may not have the same data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with applicable laws.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your login session
Remember your preferences
Analyze how you use our service
Improve platform performance

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Individual entrepreneur: ИП НҰРМҰХАМЕТ ДАНИЯР ЕРЛАНҰЛЫ

Email: admin@teotlin.com

Address: Усть-Каменогорск Г.А., Усть-Каменогорск, ЛЬВА ТОЛСТОГО, дом 12, кв/офис 45

IIN: 000629550306